Privacy Policy
Last updated: June 2025
KokuKids ("we," "our," "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
1. Information We Collect
When you place an order or create an account, we collect: your name, email address, phone number, shipping address, and payment information (processed securely by our payment provider — we never store card details). We also collect your child's name as entered during label customization.
2. How We Use Your Information
- To process and fulfill your order
- To send order confirmation and shipping notifications
- To respond to customer service inquiries
- To send promotional emails (only with your consent)
- To comply with legal obligations under Saudi law and ZATCA regulations
3. Data Sharing
We do not sell or rent your personal data. We may share it with: our payment processor (Moyasar), our shipping carrier, and service providers who help us operate the website — all under strict confidentiality agreements.
4. Data Retention
We retain order and invoice data for a minimum of 5 years as required by Saudi tax regulations (ZATCA). Other personal data is retained only as long as necessary to provide our services.
5. Your Rights
Under Saudi Arabia's Personal Data Protection Law (PDPL), you have the right to access, correct, and request deletion of your personal data. To exercise these rights, contact us at: privacy@kokukids.com
6. Cookies
We use essential cookies to operate the site (session management, cart state). See our Cookie Policy for details.
7. Contact
Questions about this policy? Email us at privacy@kokukids.com